What reviewers complain about

Sony WH-1000XM4 problems

Sony WH-1000XM4 review by Aaron X Loud and Wireless
Sony WH-1000XM4 review by RTINGS Home TheaterSony WH-1000XM4 review by HiTechKingSony WH-1000XM4 review by WearN ListenSony WH-1000XM4 review by Digital Trends

From 53 videos by 40 reviewers

Complaints about the Sony WH-1000XM4 land in three places: build quality, sound and comfort.

Everything below is a complaint a named reviewer made on camera, with the moment it was said. Topics nobody objected to are listed at the end.

We have not tested this product. Every number is a count of independent reviewers, and links to the second they said it. No affiliate links and no payment from any brand mentioned.

This page covers complaints only. See what all 40 reviewers concluded, including what they praised.

Where the complaints land

Ranked by how many reviewers objected, not by score — a topic most people liked can still be the one that trips buyers up.

TopicLiked itComplaints
Design and build quality69% 11 of 165 objected
Sound quality73% 11 of 154 objected
Comfort and fit80% 8 of 101 objected

What they actually said

Every complaint we could verify against the transcript, newest and longest first, one voice per reviewer.

Design and build quality

5 of 16 reviewers who discussed it had a problem with it

“When you put on the XM4s, you put them on your head and you start to interact with them, you feel you feel that plasticky like echoey like experience when you tap and you and you kind of interact with them, you feel it.”

New Stuff TV · Aug 2022 · 9:01 →

“They are such an easy pair of headphones to live with. The Sony XM5s aren't.”

Mark Ellis Reviews · Aug 2023 · 4:36 →

“I'm talking about the Mark IVs, not even the Mark Vs, which kind of felt like almost a little bit of a pointless upgrade.”

Marques Brownlee · Jun 2024 · 7:44 →

Sound quality

4 of 15 reviewers who discussed it had a problem with it

“There is a limit to the XM4's base, so if you play loudly, it deliberately lowers the base to avoid clipping, whereas no such limit applies on the ULT Wear. It truly is a base monster.”

Aaron X Loud and Wireless · Apr 2024 · 1:05 →

“the XM5s, the XM4s as well as the XM3s are always some of the worst sounding ANC headphones that I have ever used. This is some generational genetic trash.”

crinacle · Jun 2025 · 3:09 →

“The XM4s overall are kind of a dull sounding headset with a ton of tubbiness and low end mud and mids and I don't really like them.”

This is Tech Today · May 2022 · 23:26 →

and 1 more with something to say here

Back to the summary

What nobody complained about

Not one of the reviewers we counted raised a problem with these, which is worth as much as the list above.

  • Price and value — 9 of 9 liked it
  • Noise cancellation — 10 of 11 liked it

Who this is counted from

Thumbnails open each reviewer's video on YouTube.

How this is counted. One reviewer, one vote per topic — a reviewer who makes six points about sound counts once, so the numbers measure reception rather than talkativeness. Specifications and stated personal preferences are excluded; only assessments and direct comparisons count. A topic appears only where at least eight reviewers discussed it.

No affiliate links, no sponsorship, and no payment from any brand mentioned. Updated September 2026.

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