Reviewers rate the Sony WH-1000XM5 highest on microphone quality on calls and lowest on the carrying case.
Counted from 152 reviewers across 216 videos. One reviewer counts once per topic, so these measure how many people agreed — not how loudly.
We have not tested this product. Every number is a count of independent
reviewers, and links to the second they said it. No affiliate links and no payment from any
brand mentioned.
Topic by topic
Every topic at least 8 reviewers discussed, grouped by how it landed. Each one opens to the quotes behind it.
What reviewers praised
Topics at least 70% of them rated positively.
20 of 21 reviewers who discussed it liked it
“No question the XM5 are better. If you spend a lot of time on the phone... the XM5 will basically erase any background noise going on. Barking dogs, jackhammer... the XM5 will make you sound like you're all alone”
Digital Trends · May 2022 · 6:21 →“I'll finish with what I think is the biggest improvement over the Mark 4 and that's voice call quality. It took them five tries, but Sony has finally cracked the code on noise reduction during calls.”
CNET · May 2022 · 6:33 →and 10 more with something to say here
80 of 85 reviewers who discussed it liked it
“The Sony XM5s do have one saving grace. If you're after a pair of headphones that have the absolute best noise cancelling on the market and you're willing to make some compromises or accept some compromises for that, they cannot be beaten.”
Mark Ellis Reviews · Aug 2023 · 4:42 →“In summary, the Sony WH-1000XM5SA combines industry-leading noise cancellation, high-resolution sound, long battery life, and superior comfort into a sleek and stylish over-ear design.”
finderBinder · 4:08 →and 34 more with something to say here
79 of 99 reviewers who discussed it liked it
“they've got great battery life, are lightweight, have a full protective case for travelling, multipoint connectivity, and good sound quality. But because of their fit, they're typically not the headphones I'm picking up to listen to things…”
6 Months Later · Nov 2022 · 6:23 →“Overall though, the Sony XM5s have been my go to I think just with that combination of sound canceling that doesn't annoy me, a sound profile that to me at least sounds good and I enjoy both for voice and also for music.”
Steven Foster · Dec 2023 · 5:44 →and 40 more with something to say here
34 of 45 reviewers who discussed it liked it
“I would say these are the best active noise cancelling headphones that you can get for the money. That $50 price bump I'm not the happiest about... $50 extra bucks I would have loved to see the case just be a bit more robust”
Karl Conrad · May 2022 · 8:45 →“I've been using these headphones for about three years now. And they're not perfect. But with the price dropping nearly 50% since launch, this might be the only time they're actually worth it”
Mr K · 0:02 →and 20 more with something to say here
17 of 23 reviewers who discussed it liked it
“The simple fast battery top-up feature of both headphones allows for 3 hours of battery life with just 3 minutes of plugged-in time.”
MinistryTech · Jun 2024 · 3:03 →and 3 more with something to say here
Where they were split
Opinion divided — worth reading both sides before buying.
18 of 28 reviewers who discussed it liked it
“Both headphones use the Sony Headphones Connect app, now called Sound Connect, for EQ adjustments, ANC tuning, and firmware updates.”
Which is Better · 2:39 →and 6 more with something to say here
19 of 30 reviewers who discussed it liked it
“It intelligently switches if a call comes in on your phone while you're listening to your laptop. Super convenient, no fiddling around.”
Tech Talk Central · 5:49 →“Now obviously the XM5s are a great piece of headphones, but in terms of compatibility in terms of iCloud sync, the XM5s are just really good headphones.”
Nikias Molina · Jun 2024 · 10:09 →and 8 more with something to say here
51 of 87 reviewers who discussed it liked it
“so these are good for active people that's what I'm just this is what I'm trying to get at being active and you want some headphones you can wear through the day not have to worry about them doing the most”
RJ Uploads · Jul 2025 · 2:49 →“The combination of ABS sliders, swivelling earcups, and plush memory foam within the headband positions it amongst the most comfortable over-ear headphones in its class.”
Audio Zone · 1:54 →and 34 more with something to say here
15 of 27 reviewers who discussed it liked it
“I slightly prefer the way Sony goes about it. Their speak-to-chat feature is cool and you can place your hand over an ear cup like this and transparency mode kicks in.”
Smart Home Sounds · Feb 2024 · 10:46 →and 7 more with something to say here
What they complained about
Fewer than half rated these positively.
39 of 93 reviewers who discussed it had a problem with it
“Also another thing that Mark 5s weirdly didn't do was when you're wearing them around your neck was just to be able to rotate them flat like this”
Marques Brownlee · May 2025 · 2:01 →“unlike their predecessors, they can't fold. You see, this is the XM3 that you can fold just like this, but the XM5, the new model, doesn't fold.”
AudioTribe · 4:08 →and 31 more with something to say here
15 of 25 reviewers who discussed it had a problem with it
“Now let's take a look at the X6s. Now the X5s I was perfectly content with... with the X5s they have two narrow buttons going on here and it was very much easy to get confused when you don't see it which one's which...”
Bacon Big Beats · Sep 2025 · 4:37 →and 5 more with something to say here
30 of 45 reviewers who discussed it had a problem with it
“with the Mark 5s over here, these couldn't fold at all, which made taking it around a little bit more difficult, caused the case of these headphones to be a lot bigger”
UrAvgConsumer · Jun 2025 · 0:41 →and 11 more with something to say here
↑ All 12 topics at a glance