What reviewers complain about

Sony WH-1000XM5 problems

Sony WH-1000XM5 review by Marques Brownlee
Sony WH-1000XM5 review by This is Tech TodaySony WH-1000XM5 review by Mark Ellis ReviewsSony WH-1000XM5 review by Darko AudioSony WH-1000XM5 review by Karl Conrad

From 216 videos by 152 reviewers

The most common complaints about the Sony WH-1000XM5 concern build quality, case and comfort.

Everything below is a complaint a named reviewer made on camera, with the moment it was said. Topics nobody objected to are listed at the end.

We have not tested this product. Every number is a count of independent reviewers, and links to the second they said it. No affiliate links and no payment from any brand mentioned.

This page covers complaints only. See what all 152 reviewers concluded, including what they praised.

Where the complaints land

Ranked by how many reviewers objected, not by score — a topic most people liked can still be the one that trips buyers up.

TopicLiked itComplaints
Design and build quality43% 40 of 9339 objected
The carrying case27% 12 of 4530 objected
Comfort and fit59% 51 of 8729 objected
Sound quality80% 79 of 9916 objected
The on-ear controls36% 9 of 2515 objected
The companion app64% 18 of 2810 objected
Price and value76% 34 of 459 objected
Bluetooth and connectivity63% 19 of 309 objected
Transparency mode56% 15 of 279 objected
Battery life74% 17 of 235 objected
Microphone quality on calls95% 20 of 211 objected
Noise cancellation94% 80 of 851 objected

What they actually said

Every complaint we could verify against the transcript, newest and longest first, one voice per reviewer.

Design and build quality

39 of 93 reviewers who discussed it had a problem with it

“Sony has kind of been going under heat for hinge durability for a while now is the hinge durability. I've never had problems with my hinges, but it's worth noting other people have had problems with previous generations on the hinges…”

Mike O'Brien · Jul 2025 · 2:08 →

“If you look at the hinge design here, this has been a notorious issue online and I have seen examples of this hinge breaking. To get down to this lightweight, Sony did use quite a lot of plastic, but the hinge here is really the weak point.”

RecordingNOW · Mar 2025 · 3:51 →

“These feel really plasticky and really cheap and the design of it is absolutely beautiful. But once you actually hold them in your hands, they feel extremely cheap, they're extremely flexible.”

Nikias Molina · Jun 2022 · 1:10 →

“Ultimately, I wish Sony would have just continued to refine their 1000XM4s instead of putting out this new body found on the 1000XM5s, which is just an overall downgrade.”

GYMCADDY · May 2022 · 27:44 →

“when you wear these headphones, they just stick out of your head a bit more than some other pairs of headphones out on the market and to me they just kind of look ugly.”

6 Months Later · Nov 2022 · 6:06 →

“The XM5s have a feeling of being extremely refined, but strangely fragile. That comes from the ear cup mechanism that makes it feel like it's floating.”

This is Tech Today · May 2022 · 2:50 →

and 28 more with something to say here

The carrying case

30 of 45 reviewers who discussed it had a problem with it

“And the second thing that I noticed is that with the travel case being like this thin flat thing that uh Sony gives you with the headphones, instead of folding these up, um I guess into like a ball almost, you twist these cups down and…”

Steven Foster · Dec 2023 · 4:12 →

“the XM5s had a really big chunky box. Not only was it big, it had a weird shape. Not only that, it also had this really weird zipper that went all around and that was very inconvenient.”

Victor Dia · Nov 2025 · 0:49 →

“with the Mark 5s over here, these couldn't fold at all, which made taking it around a little bit more difficult, caused the case of these headphones to be a lot bigger”

UrAvgConsumer · Jun 2025 · 0:41 →

“The XM5 case is bigger and U-shaped. The XM4 clearly more compact. The reason the XM5 case is bigger is actually a big one. They don't collapse down”

Digital Trends · May 2022 · 2:06 →

“the case is probably the worst aspect of the Sony XM5s, which is a massive fall from grace, bearing in mind just how good the XM4 case is.”

Mark Ellis Reviews · Aug 2022 · 2:42 →

“If you're talking about the Sony XM5s, you have this big bag. Like this just takes up a lot of space.”

Matthew Moniz · Jul 2023 · 1:15 →

and 8 more with something to say here

Comfort and fit

29 of 87 reviewers who discussed it had a problem with it

“Add some Sony headphones back in the day that I didn't realize for a long time why I didn't use them that often... my head one is getting super hot because of these just clamp down so hard and then second thing they clamp down super hard…”

RDGMT · Jun 2026 · 2:38 →

“the Sonys, you know, even when I tighten it down, it kind of feels like it's going to fall off. I have to always tilt it so that if I'm lying down on a bench, I'm kind of wearing my headphones like this...”

Tausif Hussain · Dec 2023 · 4:51 →

“And now these don't fold flat against your collar. So if you're hanging them around your neck, now the cushions point upwards. So they feel a little more restrictive than the XM4.”

Aaron X Loud and Wireless · May 2022 · 2:16 →

“The shape of the headband because it's rounded, it's very uncomfortable, so after two hours of wearing, you'll start to feel pain on your head.”

REC Anything · 13:51 →

“because the problem was the head the uh the head cups inside always hit my head hit my ears so I couldn't wear the thing for a very long time”

Almando Gooden · May 2025 · 0:51 →

“although yes, it looks a little dirty... you just drop the years putting them on... yeah they're going to get dirty”

SimplyPops · May 2025 · 5:41 →

and 14 more with something to say here

Sound quality

16 of 99 reviewers who discussed it had a problem with it

“the XM5s, the XM4s as well as the XM3s are always some of the worst sounding ANC headphones that I have ever used. This is some generational genetic trash.”

crinacle · Jun 2025 · 3:09 →

“if you want a headphones for loudness, the Sony 1000XM5 is not the one. You can go for the Skullcandy Crusher headphones that have built in fourth base.”

AudioTribe · 8:37 →

“the XM5 delivers a more V-shaped sound with emphasized bass and brighter treble, which can lead to listening fatigue over time.”

OASTHAR · May 2025 · 4:07 →

“the mark 5s started to feel a little spiky in the mid-range where the vocals are and were a little bit weaker in the low end.”

Marques Brownlee · May 2025 · 4:39 →

“but frankly they just don't sound very good and I end up actually giving them away.”

Super* Review · Jun 2025 · 0:46 →

“The XM6 is noticeably more detailed than the XM5.”

Headphones Pro Review · Apr 2026 · 3:46 →

and 14 more with something to say here

The on-ear controls

15 of 25 reviewers who discussed it had a problem with it

“one last thing that I'm a little disappointed they took away from these headphones that's the sexy Sony lady voice”

New Stuff TV · Aug 2022 · 11:26 →

“Oh, I like the audio feedback. It gives you little titting if I go too fast it just doesn't want to do it”

ShortCircuit · May 2022 · 7:36 →

“The power button is got this weird half squishy half clicky feeling going on... I just don't like it”

Mr K · 3:27 →

“Now let's take a look at the X6s. Now the X5s I was perfectly content with... with the X5s they have two narrow buttons going on here and it was very much easy to get confused when you don't see it which one's which...”

Bacon Big Beats · Sep 2025 · 4:37 →

“I'm not a big fan of Sony's because turning up a few volume notches would require you to slide up multiple times and pray that you didn't swipe slightly to the left or right side or you'll skip your music instead”

Kenneth Tanaka · Aug 2024 · 8:43 →

and 3 more with something to say here

The companion app

10 of 28 reviewers who discussed it had a problem with it

“Just don't have one thing. If that's the case then don't even show that three button option until you have another option to put underneath there.”

Black Nicholas · Jan 2023 · 14:09 →

“we cannot EQ the Sony to sound more like the Bowers & Wilkins. We can't add or we can't remove some of the the Sony's opaqueness with its EQ.”

Darko Audio · Oct 2022 · 3:34 →

“I find the Sony app to give far less comprehensive control over the sound than what you get from the Spirit S5 app.”

Passion for Sound · Sep 2024 · 7:10 →

and 1 more with something to say here

Bluetooth and connectivity

9 of 30 reviewers who discussed it had a problem with it

“since I've had multiple connection issues to the point where I've had to forget device and repair it multiple times in a day and this is something I just haven't had to deal with with the XM5s”

Mr K · 3:42 →

“You try hooking up Sonys to your computer, all it's going to do is charge. You're not going to get any music from the Type-C port. You got to use the 3.5 millimeter headphone jack.”

Matthew Moniz · Jul 2023 · 3:07 →

“On the other hand, the XM5 sticks with Bluetooth 5.2 and lacks these forward-looking upgrades.”

OASTHAR · May 2025 · 2:16 →

“So should you go for headphones like the Sony WH-1000XM5s instead? I'm not so sure, they don't offer lossless over Bluetooth like the Sonos Ace and they don't look as nice either...”

6 Months Later · Dec 2024 · 8:23 →

“I'd highly recommend checking out the Sonos Ace because those headphones come with features that you won't find on Sony's headphones”

SoundGuys · Jul 2024 · 7:13 →

Transparency mode

9 of 27 reviewers who discussed it had a problem with it

“There is also an adaptive sound control feature that can be turned on allowing the headphones and the app to detect your actions and automatically switch how ambient sound is filtered. Theoretically this could be good when traveling by bus…”

The Source Audio Video Design Group · Dec 2023 · 3:07 →

“Sony's ambient mode is good, but it still has that slight digital hiss and robotic tint to voices that reminds you you're listening through microphones.”

Everything Under Control · Dec 2025 · 4:46 →

“my voice is actually really quiet. I feel like I need to raise the volume of my voice to be able to hear it more clearly”

Elly Awesome Tech · Jun 2024 · 2:00 →

and 5 more with something to say here

Noise cancellation

1 of 85 reviewers who discussed it had a problem with it

“Well one review did mention it wasn't perfect during a plane taking off unless they manually tweaked something”

Tech Talk Central · 3:27 →

and 2 more with something to say here

Back to the summary

Who this is counted from

Thumbnails open each reviewer's video on YouTube.

Marques BrownleeThis is Tech TodayMark Ellis ReviewsDarko AudioKarl Conrad6 Months LaterAaron X Loud and WirelessSoundGuysCNETGYMCADDYKhôi NgọngSteven FosterExpert NederlandRecordingNOWAndy TranTom2TechREC AnythingDigital TrendsRozetkedMike O'BrienFlossy Carterspin9DroiderTechnikfaultierSmart Home SoundsBooredatwork.comNam Anh StudioErickBIG GEEKRTINGS Home TheaterWhatGearVật Vờ StudiopeachapplebiKenneth TanakaLa Manzana Mordida - Todo sobre AppleVojta Dalekorej #WRTECHCEONTHEMAKINGtechnik insideNikias MolinarelabTín Đồ ViewAudio ZoneLim ReviewsTony Phùng StudioDương DêHuy BT 5.0COMPUTER BILDMr. Mx TechAGU TechSayan ParkerMrDronePhong Vũ Official KHO CÔNG NGHỆSam in the BoxMatt PauSkeeb23LEO MXSja.ja.c.k.ofalltradesAlexandra GreinMr KДевайснаяbackchatterDillion MegidaКсюша ГабзуноваWhich is BetterNEROSHADFallon RecommendsTech Talk CentralMinistryTechLeechTMTrakin Tech Englishloveaction alyssaCoolblueMoon AudioShortCircuitNew Stuff TVDHRMETURN ONmint mindyiamhearPolza NetThe Source Audio Video Design GroupHow ToCEONTHEMAKING EspañolЭмулятор техноблогераТЕХНО БОРОДАNew Stuff TV 25 элементBlack Nicholas OASTHARverklicktMediaMarkt NederlandjakkuhTechBarAndrew Ethan ZengcrinacleUrAvgConsumerSimplyPopsBrian MacDuffTech SantosVictor AbarcaTausif HussainShevon SalmonTech FowlerVictor DiaDanny PopsProTecheSavantsMatthew MonizTom’s GuideGesualdo Lo MonacoSPECPHONEBrian TongPete MathesonAVForumsCarlos VassanSuper* ReviewMobileReviewcomKevin The Tech NinjaDorxtweakersPassion for SoundMyChooz 🎧Jimmy Tries WorldMr Mx Tech -EnglishSmartWorldRTINGS AudioUNIT | ЮНИТ | IPHONE 17Gyasi LinjeElly Awesome TechBest Choice ReviewPatrick MurphyHappy AujlaIs It Worth It?RJ UploadsHeadphones Pro ReviewBacon Big BeatsPascal Marquis Unbox

How this is counted. One reviewer, one vote per topic — a reviewer who makes six points about sound counts once, so the numbers measure reception rather than talkativeness. Specifications and stated personal preferences are excluded; only assessments and direct comparisons count. A topic appears only where at least eight reviewers discussed it.

No affiliate links, no sponsorship, and no payment from any brand mentioned. Updated September 2026.

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