The most common complaints about the Apple AirPods Max concern comfort, case and battery life.
Everything below is a complaint a named reviewer made on camera, with the moment it was said. Topics nobody objected to are listed at the end.
We have not tested this product. Every number is a count of independent
reviewers, and links to the second they said it. No affiliate links and no payment from any
brand mentioned.
29 of 48 reviewers who discussed it had a problem with it
“they're not a super strong clamping force headphone, so you can't just kind of like rely on them to hold themselves up or rather you might be able to, except that they're so bloody heavy that over time they tend to make their way down and…”
“I can feel that these are heavier than all of my headphones that I've owned before... I did go for a run with them... and there's just so much mass to these that every step you take... the momentum of them going up and down, it's not a…”
“I've seen a lot of people complain about the weight of these saying that they're pretty heavy. This is substantially heavier than a lot of headphones out there right now”
“These are not light headphones. And if you're someone who likes to wear your headphones all day for editing or travelling, the weight can become a pretty serious factor.”
24 of 29 reviewers who discussed it had a problem with it
“The banging of the cups is another annoyance to me. Every time I take them out of the beautiful case, I can hear them banging, hitting each other, which leads me to believe that over time those sides of the cups will scuff and start to…”
“Now the smart case isn't bad in and of itself, as much as it is an amplifier for the AirPods' other annoyances. Namely, they're huge and they don't fold, so they're not very portable compared to most of the competition.”
“The lack of folding and the lack of a case, I might even count the smart case like that, but the lack of folding and, let's face it, there's no case basically, cause that smart case I really use, I haven't used that thing since uh since I…”
“the AirPods Max due to not having a true off mode basically when you're not wearing them and they're inactive for some time or you put them into the smart case that they're supposed to go into this low power state so they're technically…”
13 of 18 reviewers who discussed it had a problem with it
“you need to spend an additional $35 for a Lightning to 3.5mm cable which may be the worst flimsiest audio cable of all time at an embarrassingly short range.”
“These are $550, $100 more than the Sonos Ace. They still have the lightning connector, the H1 chip which doesn't offer the newest conversational awareness features that AirPods Pro 2 does... AirPods Max are on sale on Amazon $50 off…”
“Pricing-wise, the AirPods Max are, yes, expensive still, particularly for a pair of headphones that still charge via Lightning and run out of battery if you don't remember to bring the, you know, purse carrying case thing with you at all…”
“that USB-C to 3.5 millimeter plug is not included in the new USB-C AirPods Max... the lightning to 3.5 millimeter for the previous generation of AirPods Max was an extra $50... and you have to pay $50 extra for a 3.5 millimeter cable.”
11 of 41 reviewers who discussed it had a problem with it
“there's no protection here against condensation build up. That's an issue that's plagued many AirPods Max customers that have been left with dead devices after a few short months.”
“anyone hoping for a slimmer profile or a dramatic redesign, may feel slightly underwhelmed because visually, the two headphones look almost identical at first glance.”
“with Apple's, each ear cup fits both sides. Though unless you're paying attention, they're going to block the sensors. So to know which is which you have to look at the letter inscribed in each of the sides and line them up.”
8 of 25 reviewers who discussed it had a problem with it
“And forget about using the AirPods Max wired into a PC or Android because I just couldn't get it to work. Also I couldn't find a single lightning to lightning cable to connect it to my iPhone because well Apple's just dysfunctional port…”
4 of 38 reviewers who discussed it had a problem with it
“I asked Vadim to compare his AirPods Max to the Space One Pro and he was surprised to find that the Space One Pro also had effectively cut out the high frequencies that the AirPods Max struggle with on flights.”
“while at cruising altitude, both the XM5s and XM4s were able to block out way more noise than let's say the Bose QC Ultra, Bose QC headphones, AirPods Max, or Sennheiser Momentum 4s.”
“The AirPods Max also it's a little more powerful than the Sonos against midrange chatter, but at the same time it seems to be the weakest of the group at rejecting some bass rumble”
2 of 28 reviewers who discussed it had a problem with it
“It's usable, right? It's usable. It's not going to be as good as the Apple AirPods Max's, but the voices, they're clear, but they still sound artificial.”