What reviewers complain about

Apple AirPods Max problems

Apple AirPods Max review by UrAvgConsumer
Apple AirPods Max review by SoundGuysApple AirPods Max review by Karenna BoychukApple AirPods Max review by ThisIsEApple AirPods Max review by MGT - Max Games Tech

From 135 videos by 105 reviewers

The most common complaints about the Apple AirPods Max concern comfort, case and battery life.

Everything below is a complaint a named reviewer made on camera, with the moment it was said. Topics nobody objected to are listed at the end.

We have not tested this product. Every number is a count of independent reviewers, and links to the second they said it. No affiliate links and no payment from any brand mentioned.

This page covers complaints only. See what all 105 reviewers concluded, including what they praised.

Where the complaints land

Ranked by how many reviewers objected, not by score — a topic most people liked can still be the one that trips buyers up.

TopicLiked itComplaints
Comfort and fit29% 14 of 4829 objected
The carrying case17% 5 of 2924 objected
Battery life11% 2 of 1917 objected
Price and value11% 2 of 1813 objected
Design and build quality68% 28 of 4111 objected
Sound quality77% 36 of 4710 objected
Bluetooth and connectivity64% 16 of 258 objected
Noise cancellation87% 33 of 384 objected
Microphone quality on calls73% 8 of 113 objected
The on-ear controls58% 7 of 123 objected
Transparency mode93% 26 of 282 objected

What they actually said

Every complaint we could verify against the transcript, newest and longest first, one voice per reviewer.

Comfort and fit

29 of 48 reviewers who discussed it had a problem with it

“they're not a super strong clamping force headphone, so you can't just kind of like rely on them to hold themselves up or rather you might be able to, except that they're so bloody heavy that over time they tend to make their way down and…”

ShortCircuit · Apr 2026 · 3:08 →

“I can feel that these are heavier than all of my headphones that I've owned before... I did go for a run with them... and there's just so much mass to these that every step you take... the momentum of them going up and down, it's not a…”

Dave2D · Dec 2020 · 3:26 →

“I've seen a lot of people complain about the weight of these saying that they're pretty heavy. This is substantially heavier than a lot of headphones out there right now”

UrAvgConsumer · Dec 2020 · 3:06 →

“These are not light headphones. And if you're someone who likes to wear your headphones all day for editing or travelling, the weight can become a pretty serious factor.”

Tech Fowler · Apr 2026 · 2:14 →

“I would say though this headband is still to me overtime uncomfortable it starts really digging into your head because of the weight of these”

Brian Tong · Mar 2026 · 6:36 →

“if I had to be critical I'd say they're on the heavier side so you might run into some discomfort during longer listening sessions.”

Andrew Ethan Zeng · Apr 2023 · 6:24 →

and 19 more with something to say here

The carrying case

24 of 29 reviewers who discussed it had a problem with it

“The banging of the cups is another annoyance to me. Every time I take them out of the beautiful case, I can hear them banging, hitting each other, which leads me to believe that over time those sides of the cups will scuff and start to…”

ThisIsE · Jan 2021 · 9:17 →

“Now the smart case isn't bad in and of itself, as much as it is an amplifier for the AirPods' other annoyances. Namely, they're huge and they don't fold, so they're not very portable compared to most of the competition.”

MrMobile [Michael Fisher] · Dec 2020 · 7:55 →

“This case might be the worst case I've ever seen for any product I've ever boughten ever and certainly the worst headphone case I've ever seen.”

Colt Capperrune 2.0 · Nov 2022 · 1:21 →

“the AirPods Max are using a bra. Like I don't even know what this thing is. This is the most ridiculous thing I've ever seen in my life.”

Matthew Moniz · Jul 2023 · 1:10 →

“The lack of folding and the lack of a case, I might even count the smart case like that, but the lack of folding and, let's face it, there's no case basically, cause that smart case I really use, I haven't used that thing since uh since I…”

SimplyPops · May 2025 · 1:01 →

and 10 more with something to say here

Battery life

17 of 19 reviewers who discussed it had a problem with it

“the AirPods max only 20 hours. pfft the AirPods max are such bad headphones.”

LeechTM · Jun 2024 · 4:39 →

“the AirPods Max due to not having a true off mode basically when you're not wearing them and they're inactive for some time or you put them into the smart case that they're supposed to go into this low power state so they're technically…”

RecordingNOW · May 2025 · 3:51 →

“the AirPods Max 2 is the most expensive, the heaviest, has the shortest battery, and lacks wireless high-res audio.”

Headphones Pro Review · Apr 2026 · 8:35 →

“Battery life on the AirPods Max is rated for 20 hours where it is rated for 30 hours on the Sony XM6.”

Marc Taraz Steiner · Jun 2025 · 3:45 →

“AirPods Max, great for Apple users, heavy and pricey and still nowhere near 60 hours.”

Verified Reviews · Jan 2026 · 5:46 →

“with the AirPods Max what you get is just 20 hours of battery life.”

Trakin Tech English · Jul 2025 · 13:30 →

and 4 more with something to say here

Price and value

13 of 18 reviewers who discussed it had a problem with it

“you need to spend an additional $35 for a Lightning to 3.5mm cable which may be the worst flimsiest audio cable of all time at an embarrassingly short range.”

GregsGadgets · Jul 2023 · 2:32 →

“These are $550, $100 more than the Sonos Ace. They still have the lightning connector, the H1 chip which doesn't offer the newest conversational awareness features that AirPods Pro 2 does... AirPods Max are on sale on Amazon $50 off…”

Stephen Robles · Jun 2024 · 10:49 →

“Pricing-wise, the AirPods Max are, yes, expensive still, particularly for a pair of headphones that still charge via Lightning and run out of battery if you don't remember to bring the, you know, purse carrying case thing with you at all…”

Pete Matheson · Jun 2024 · 11:11 →

“that USB-C to 3.5 millimeter plug is not included in the new USB-C AirPods Max... the lightning to 3.5 millimeter for the previous generation of AirPods Max was an extra $50... and you have to pay $50 extra for a 3.5 millimeter cable.”

Jason T Lewis · Oct 2024 · 5:51 →

“AirPods Max, another great example of completely overpriced headphones and arguably maybe not as good as the XM6s.”

Victor Dia · Nov 2025 · 10:13 →

“And the AirPods Max are a 100 quid more expensive than the Sonos Ace.”

Mark Ellis Reviews · Jun 2024 · 9:32 →

and 7 more with something to say here

Design and build quality

11 of 41 reviewers who discussed it had a problem with it

“there's no protection here against condensation build up. That's an issue that's plagued many AirPods Max customers that have been left with dead devices after a few short months.”

iFixit · Apr 2026 · 5:31 →

“anyone hoping for a slimmer profile or a dramatic redesign, may feel slightly underwhelmed because visually, the two headphones look almost identical at first glance.”

OASTHAR · Mar 2026 · 1:47 →

“No updates after four years, still has a lightning port, still super heavy, just unchanged and still getting sales at $550.”

Marques Brownlee · Aug 2024 · 1:21 →

“with Apple's, each ear cup fits both sides. Though unless you're paying attention, they're going to block the sensors. So to know which is which you have to look at the letter inscribed in each of the sides and line them up.”

AppleInsider · Jun 2024 · 2:30 →

“Now the Max doesn't fold and it's noticeably heavier, so if portability matters, this may not be the best choice for you.”

Kevin The Tech Ninja · May 2025 · 1:42 →

“It's also not a good idea to drop the Max 2 on pavement because the aluminum can get dinged up or scratched.”

CNET · Apr 2026 · 2:32 →

and 5 more with something to say here

Sound quality

10 of 47 reviewers who discussed it had a problem with it

“actually the sound quality from these I feel that these should be about the same price as these because they kind of sound the same.”

Redskull · Jun 2024 · 13:40 →

“which by contrast with the AirPods Max can sound a little bit sucked out.”

Darko Audio · Oct 2022 · 16:00 →

“However, the AirPods Max do suffer a slight decrease in sound quality when noise cancellation is on, which isn't the case with the Sonos Ace.”

Tech Pendulum · Jun 2024 · 3:25 →

“So on the AirPods Maxes I do feel like yes, it also sounds a bit muffled and not quite as clear as I like it to be”

crinacle · Jun 2025 · 9:50 →

“AirPods Max are not four or five times better than a good Soundcore headset, they just aren't.”

JuanBagnell · Aug 2024 · 13:23 →

“AirPods Max, well, I mean, you could poke the corpse of them, but dead too.”

jakkuh · Oct 2025 · 11:04 →

and 4 more with something to say here

Bluetooth and connectivity

8 of 25 reviewers who discussed it had a problem with it

“And forget about using the AirPods Max wired into a PC or Android because I just couldn't get it to work. Also I couldn't find a single lightning to lightning cable to connect it to my iPhone because well Apple's just dysfunctional port…”

This is Tech Today · May 2022 · 21:13 →

and 4 more with something to say here

Noise cancellation

4 of 38 reviewers who discussed it had a problem with it

“I asked Vadim to compare his AirPods Max to the Space One Pro and he was surprised to find that the Space One Pro also had effectively cut out the high frequencies that the AirPods Max struggle with on flights.”

Max Tech · Sep 2024 · 3:02 →

“while at cruising altitude, both the XM5s and XM4s were able to block out way more noise than let's say the Bose QC Ultra, Bose QC headphones, AirPods Max, or Sennheiser Momentum 4s.”

GYMCADDY · Jun 2025 · 20:39 →

“The AirPods Max also it's a little more powerful than the Sonos against midrange chatter, but at the same time it seems to be the weakest of the group at rejecting some bass rumble”

Aaron X Loud and Wireless · Jun 2024 · 2:51 →

“I find the ANC on the AirPods Max very aggressive.”

KwasiTechSpace · Jun 2024 · 2:00 →

and 1 more with something to say here

The on-ear controls

3 of 12 reviewers who discussed it had a problem with it

“I still don't understand what Apple is thinking when it comes to the AirPods Max not having a power button”

G Sotelo · May 2026 · 5:37 →

and 3 more with something to say here

Transparency mode

2 of 28 reviewers who discussed it had a problem with it

“It's usable, right? It's usable. It's not going to be as good as the Apple AirPods Max's, but the voices, they're clear, but they still sound artificial.”

The French Glow · Oct 2023 · 7:56 →

and 1 more with something to say here

Back to the summary

What nobody complained about

Not one of the reviewers we counted raised a problem with these, which is worth as much as the list above.

  • Spatial audio — 12 of 12 liked it

Who this is counted from

Thumbnails open each reviewer's video on YouTube.

How this is counted. One reviewer, one vote per topic — a reviewer who makes six points about sound counts once, so the numbers measure reception rather than talkativeness. Specifications and stated personal preferences are excluded; only assessments and direct comparisons count. A topic appears only where at least eight reviewers discussed it.

No affiliate links, no sponsorship, and no payment from any brand mentioned. Updated September 2026.

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