What reviewers complain about

Sonos Ace problems

Sonos Ace review by TC Acoustic
Sonos Ace review by Smart Home SoundsSonos Ace review by This is Tech TodaySonos Ace review by Victor AbarcaSonos Ace review by MacRumors

From 129 videos by 105 reviewers

The most common complaints about the Sonos Ace concern sound, app and comfort.

Everything below is a complaint a named reviewer made on camera, with the moment it was said. Topics nobody objected to are listed at the end.

We have not tested this product. Every number is a count of independent reviewers, and links to the second they said it. No affiliate links and no payment from any brand mentioned.

This page covers complaints only. See what all 105 reviewers concluded, including what they praised.

Where the complaints land

Ranked by how many reviewers objected, not by score — a topic most people liked can still be the one that trips buyers up.

TopicLiked itComplaints
Sound quality58% 43 of 7424 objected
The companion app12% 3 of 2420 objected
Comfort and fit63% 45 of 7119 objected
The carrying case41% 13 of 3217 objected
Design and build quality70% 44 of 6313 objected
Price and value63% 19 of 3010 objected
Noise cancellation77% 43 of 569 objected
Bluetooth and connectivity81% 42 of 527 objected
Transparency mode75% 18 of 246 objected
Spatial audio65% 11 of 176 objected
Battery life80% 20 of 255 objected
The on-ear controls65% 11 of 174 objected
Microphone quality on calls78% 7 of 92 objected

What they actually said

Every complaint we could verify against the transcript, newest and longest first, one voice per reviewer.

Sound quality

24 of 74 reviewers who discussed it had a problem with it

“I was expecting a little bit more. Like most other Bluetooth ANC headphones on the market right now, they have a very v-shaped sound signature with a big boost in the bass and the treble to the point that I had to turn them down in the EQ…”

Jesse Chen · Aug 2024 · 7:54 →

“It's style over substance. It's features over sound quality. Yes, it's got good ANC performance, yes, it has the spatial audio stuff, yes, it looks good and it's reasonably comfortable... But if you care about sound quality, this ain't it.”

The Headphone Show · Jun 2024 · 12:03 →

“As for sound quality, I'm going to have to give these a 6.5 out of 10. Let's face it, the sound quality is underwhelming compared to the standard that we have been accustomed to by Sonos products.”

Andrew Bond · Jun 2024 · 10:34 →

“One thing I can't really get over with the sound though is the fact that the sound, especially over Bluetooth, despite being overall nice, does have a bit of mufffulness going on with it.”

Get There Faster · Jun 2024 · 1:59 →

“For a brand with a tagline like brilliant sound, this is one frequency response that's a bit of a surprise. It's not bad, but it's a bit more uneven than expected.”

RTINGS Audio · Jul 2024 · 5:21 →

“Sometimes audio out of it sounds a little funky... if I'm watching YouTube... the audio kind of tweaks out sometimes”

Fredo Heavy · Jul 2024 · 14:15 →

and 15 more with something to say here

The companion app

20 of 24 reviewers who discussed it had a problem with it

“So the fact that these didn't connect to the Sonos app and connect to my Sonos account before the fifth or sixth try... I can't give them a full on like yes absolutely go buy because the Sonos part of it seems to still need work.”

Jason T Lewis · Oct 2024 · 13:24 →

“They take forever with the Sonos Ace. Have to be initiated through the Sonos app... You have to keep the Sonos app open on your phone the entire time.”

6 Months Later · Dec 2024 · 8:16 →

“This gives me a very poor rating of 5 on 10. Sonos really, really need to work on their app and provide us a lot more options.”

Geekyranjit · Oct 2024 · 10:50 →

“the app to control them is still a mess and there are some features missing they promised updates, let's see.”

Jon Sine · Jun 2024 · 1:02 →

“EQ on the new app isn't EQ at all. It's just this... $449 pair of Sonos Ace headphones with this garbage EQ.”

Scientific Audiophile · Jun 2024 · 3:01 →

“you can't do that with the Sonos Ace. They don't appear as another speaker if that makes sense.”

Mark Ellis Reviews · Jun 2024 · 10:52 →

and 12 more with something to say here

Comfort and fit

19 of 71 reviewers who discussed it had a problem with it

“I feel like the one thing I want is for these ear cups to be a bit more deep, I mean when they are on my ears they're fine, but they're just a little bit shallow and my ear is like touching the inside of it”

Marques Brownlee · Jun 2024 · 1:48 →

“I did find that the ear cups could get hot over time after a couple hours of wearing them or exercising in them, I exercised in these a couple times and every time they were just covered in sweat.”

Tech Fowler · Jun 2024 · 2:47 →

“The issue is that it starts to feel hot and sweaty around the ear cups over time.”

This is Tech Today · Jun 2024 · 2:37 →

“after around about 4K, I noticed a build-up of sweat on the ear cups.”

Smart Home Sounds · Jun 2024 · 3:44 →

“they do make your ears hot.”

GregglesTV · Jul 2025 · 0:25 →

“The headphones I found the most fatiguing were actually the Sonos. Um, for whatever reason they just kind of clamp on my head a lot more than the other ones.”

Danny Pops · Jun 2024 · 5:12 →

and 10 more with something to say here

The carrying case

17 of 32 reviewers who discussed it had a problem with it

“Unfortunately, in order to put these in the case, you have to have the steel rods all the way in as far as they'll go. So you have to adjust it for your head every time you take them out of the case.”

Stephen Robles · Jun 2024 · 1:16 →

“unfortunately it has this chunky zipper though to actually try to open and close it and you can see just the struggle and how difficult it is to actually be able to open and close it”

Phones And Drones · Apr 2026 · 0:57 →

“I advise using some caution with the zipper though. I already had one snag and break before I was able to get it reattached.”

The Verge · Jun 2024 · 1:03 →

“So the Sonos Ace and XM5s has a disadvantage when comparing them to Bose, they do not fold, so you do have to account for space a bit more with these headphones.”

Kevin The Tech Ninja · Jul 2024 · 3:54 →

“Something I really don't like about the Sonos is that they can't twist and the case is also pretty crappy. I don't like the zipper on it”

Mr Mx Tech -English · Jun 2025 · 10:35 →

“I also want to say that the casing the Sonos Ace comes with looks pretty, it feels great, but is also quite the dirt magnet.”

Geek Culture · Jun 2024 · 1:16 →

and 7 more with something to say here

Design and build quality

13 of 63 reviewers who discussed it had a problem with it

“Finally, the Ace does not have any rating for water or dust resistance, so I would not recommend these for working out.”

Justin Tran · Jun 2024 · 2:02 →

“Unfortunately, this is where the Sonos Ace stumbles... the Sonos Ace offers no easy way to replace that cushion.”

iFixit · Jun 2024 · 1:38 →

“though it doesn't fold, which is a key difference if you travel a lot.”

Audio Lab Pro · Sep 2025 · 1:05 →

“While having a quote unquote similar appearance to the Studio 3s that have been released back in 2017, you cannot help but feel like the Studio Pro from Beats is one of those trendy and cheap remakes that companies do to make their…”

Audio Zone · Jul 2023 · 0:40 →

“Neither pair is rated for sweat or water resistance, so using them at the gym or in the rain could be risky.”

Which is Better · May 2025 · 1:30 →

and 7 more with something to say here

Price and value

10 of 30 reviewers who discussed it had a problem with it

“I think these two these two are the only weak points for the Ace”

NDTV · Apr 2025 · 4:16 →

“unfortunately the Sonos is going last place for me. The transparency is mediocre at best, it's okay, it's not the best... overall, these are just mediocre headphones”

SimplyPops · Jul 2024 · 21:33 →

“The S2Es get the win on this one these guys originally were released they cost 400 whereas the Sonos Ace come in at 450.”

RonOnTech · Jul 2024 · 0:54 →

“for value the Sonos Ace receives a 3.5 out of 5 while the QC Ultra receives a 4.0 out of 5.”

RecordingNOW · May 2025 · 12:03 →

and 4 more with something to say here

Noise cancellation

9 of 56 reviewers who discussed it had a problem with it

“ANC-wise, Sonos are okay. They are fine, but nothing more when you compare them with all of the other headphones”

LeechTM · Jun 2024 · 3:57 →

“in comparison to the other three, Sonos active noise cancellation is not as robust as the other three headsets.”

Booredatwork.com · Jun 2024 · 10:43 →

“The ANC as fantastic as it is in a noisy environment also hindered the music performance to my ears anyway”

Peter Tyson Audio & Visual · Jun 2024 · 4:47 →

and 3 more with something to say here

Bluetooth and connectivity

7 of 52 reviewers who discussed it had a problem with it

“As a Sonos user, I really wanted to use these the way a Sonos speaker is used. All I can say in conclusion is what a bummer... you went for a Sonos product to connect to your Sonos app, but you didn't get it. You got Bluetooth headphones.”

Scientific Audiophile · Jun 2024 · 7:16 →

“The dual-ended USB-C cable is a bit short though, which makes it difficult to listen to your tunes when you're holding your device near your head.”

RTINGS Audio · Jul 2024 · 5:04 →

“The Sonos headphones and Sonos Aces randomly disconnect. I've had these guys randomly disconnect on me a couple times when I'm on the subway”

Fredo Heavy · Jul 2024 · 12:13 →

“At the time of filming, the Sonos Ace only work with the Arc soundbar, they don't work with any other Sonos soundbar.”

Mark Ellis Reviews · Jun 2024 · 11:41 →

“The headphones does not integrate as a Sonos speaker at all.”

Get There Faster · Jun 2024 · 2:42 →

“I can use the XM5s plugged in while they're turned off and I can't do that with the Sonos Ace and that's wild to how one can get so close but still get left behind”

Geek Culture · Jun 2024 · 11:32 →

Transparency mode

6 of 24 reviewers who discussed it had a problem with it

“I can hear everything pretty clearly. There's almost like a just a low hiss while it's on... and it does sound a little bit like what your voice sounds like when you wear earmuffs”

Elly Awesome Tech · Jun 2024 · 0:21 →

and 2 more with something to say here

The on-ear controls

4 of 17 reviewers who discussed it had a problem with it

“If you want to be honest, it's a little bit confusing because there's just way too many buttons so you never really know, you know, what each of them are.”

Nikias Molina · Jun 2024 · 2:07 →

and 2 more with something to say here

Back to the summary

Who this is counted from

Thumbnails open each reviewer's video on YouTube.

How this is counted. One reviewer, one vote per topic — a reviewer who makes six points about sound counts once, so the numbers measure reception rather than talkativeness. Specifications and stated personal preferences are excluded; only assessments and direct comparisons count. A topic appears only where at least eight reviewers discussed it.

No affiliate links, no sponsorship, and no payment from any brand mentioned. Updated September 2026.

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