The most common complaints about the Sonos Ace concern sound, app and comfort.
Everything below is a complaint a named reviewer made on camera, with the moment it was said. Topics nobody objected to are listed at the end.
We have not tested this product. Every number is a count of independent
reviewers, and links to the second they said it. No affiliate links and no payment from any
brand mentioned.
24 of 74 reviewers who discussed it had a problem with it
“I was expecting a little bit more. Like most other Bluetooth ANC headphones on the market right now, they have a very v-shaped sound signature with a big boost in the bass and the treble to the point that I had to turn them down in the EQ…”
“It's style over substance. It's features over sound quality. Yes, it's got good ANC performance, yes, it has the spatial audio stuff, yes, it looks good and it's reasonably comfortable... But if you care about sound quality, this ain't it.”
“As for sound quality, I'm going to have to give these a 6.5 out of 10. Let's face it, the sound quality is underwhelming compared to the standard that we have been accustomed to by Sonos products.”
“One thing I can't really get over with the sound though is the fact that the sound, especially over Bluetooth, despite being overall nice, does have a bit of mufffulness going on with it.”
“For a brand with a tagline like brilliant sound, this is one frequency response that's a bit of a surprise. It's not bad, but it's a bit more uneven than expected.”
20 of 24 reviewers who discussed it had a problem with it
“So the fact that these didn't connect to the Sonos app and connect to my Sonos account before the fifth or sixth try... I can't give them a full on like yes absolutely go buy because the Sonos part of it seems to still need work.”
“They take forever with the Sonos Ace. Have to be initiated through the Sonos app... You have to keep the Sonos app open on your phone the entire time.”
19 of 71 reviewers who discussed it had a problem with it
“I feel like the one thing I want is for these ear cups to be a bit more deep, I mean when they are on my ears they're fine, but they're just a little bit shallow and my ear is like touching the inside of it”
“I did find that the ear cups could get hot over time after a couple hours of wearing them or exercising in them, I exercised in these a couple times and every time they were just covered in sweat.”
“The headphones I found the most fatiguing were actually the Sonos. Um, for whatever reason they just kind of clamp on my head a lot more than the other ones.”
17 of 32 reviewers who discussed it had a problem with it
“Unfortunately, in order to put these in the case, you have to have the steel rods all the way in as far as they'll go. So you have to adjust it for your head every time you take them out of the case.”
“unfortunately it has this chunky zipper though to actually try to open and close it and you can see just the struggle and how difficult it is to actually be able to open and close it”
“So the Sonos Ace and XM5s has a disadvantage when comparing them to Bose, they do not fold, so you do have to account for space a bit more with these headphones.”
“While having a quote unquote similar appearance to the Studio 3s that have been released back in 2017, you cannot help but feel like the Studio Pro from Beats is one of those trendy and cheap remakes that companies do to make their…”
“unfortunately the Sonos is going last place for me. The transparency is mediocre at best, it's okay, it's not the best... overall, these are just mediocre headphones”
7 of 52 reviewers who discussed it had a problem with it
“As a Sonos user, I really wanted to use these the way a Sonos speaker is used. All I can say in conclusion is what a bummer... you went for a Sonos product to connect to your Sonos app, but you didn't get it. You got Bluetooth headphones.”
“I can use the XM5s plugged in while they're turned off and I can't do that with the Sonos Ace and that's wild to how one can get so close but still get left behind”
6 of 24 reviewers who discussed it had a problem with it
“I can hear everything pretty clearly. There's almost like a just a low hiss while it's on... and it does sound a little bit like what your voice sounds like when you wear earmuffs”
4 of 17 reviewers who discussed it had a problem with it
“If you want to be honest, it's a little bit confusing because there's just way too many buttons so you never really know, you know, what each of them are.”